Integrity Advantage Group
Employee Resources

Aflac Employee Information

Your one-stop resource for Aflac benefits. View your coverage options, learn how to file a claim, access your MyAflac account, and find answers to common questions.

Your Aflac Products

Explore the supplemental insurance products available through your employer. Benefits are paid directly to you — regardless of other coverage.

Accident Insurance

Cash benefits for covered injuries from accidents — on or off the job.

Critical Illness Insurance

Lump-sum benefit upon diagnosis of a covered condition like heart attack or stroke.

Cancer Insurance

Dedicated coverage designed to help with costs related to cancer diagnosis and treatment.

Hospital Insurance

Cash benefits for hospital admissions, stays, and related expenses.

Short-Term Disability

Income replacement when you cannot work due to a covered illness or injury.

Life Insurance

Guaranteed issue life insurance up to $100,000 — no medical exam required.

Dental Insurance

Help with the cost of dental care to keep your smile healthy.

Vision Insurance

Coverage for eye exams, glasses, contacts, and more.

View Detailed Products & Policy Links by State

Select your state to view product details, features, and download policy brochures.

How to File a Claim

Filing a claim with Aflac is simple. You can file online, through the mobile app, or by fax/mail.

File Online (Fastest Method)

1

Log In to MyAflac

Visit aflac.com or open the MyAflac app. Register or log in using your policy/certificate number, Member ID, or Social Security number.

2

Select "Submit a New Claim"

Choose the policy you want to file against and select the type of care (e.g., routine medical, accident, illness).

3

Upload Documentation

Attach any required supporting documents such as medical bills, itemized statements, or doctor’s notes.

4

Sign & Submit

Electronically sign your claim and submit it. Track status through your online message center or via email updates.

Quick Access

MyAflac Portal

File claims, check status, manage account

File Electronically

Submit claims online or via the app

File by Fax or Mail

Download forms & submit offline

File by Fax or Mail

  • Download state-specific claim forms from aflac.com
  • Fax completed forms to: 877-442-3522
  • Mail to: Aflac, 1932 Wynnton Road, Columbus, GA 31999

Need Help?

  • Aflac Individual Claims: 1-800-992-3522
  • Aflac Group Customer Service: 1-800-433-3036 (Mon–Fri, 9am–7pm ET)
  • Group Claims Fax: 866-849-2970
  • Group Claims Email: [email protected]

Tips for Faster Claims

Set up direct deposit in your MyAflac account for faster payments
File claims online or through the app for the quickest processing
Include all required supporting documentation to avoid delays
Don\u2019t forget to file your annual wellness benefit for preventive care

Frequently Asked Questions

Answers to common questions about your Aflac coverage, claims, and account.

Aflac provides supplemental insurance that pays cash benefits directly to you when covered accidents, illnesses, or medical events happen.
Health insurance pays doctors and hospitals. Aflac helps provide cash benefits directly to you to help with everyday expenses and out-of-pocket costs.
Yes. Most benefits are paid directly to you — regardless of what other insurance covers. You decide how to use the funds.
Yes. Most plans are conveniently paid through payroll deduction, making it simple and automatic.
Many plans are portable and may stay with you if you change employers, depending on the plan terms. You must submit a "Continuation of Coverage" form within 31 days of leaving your employer.
No. Most policies do not require a medical exam or blood work during enrollment.
Benefits can help with rent, mortgage, groceries, travel, childcare, deductibles, and everyday living expenses — you decide how to use them.
Most claims submitted online are processed within a few business days. Setting up direct deposit can speed up payment delivery.
Log in to MyAflac online or through the mobile app, then go to the "Claim Details" page to view the current status and any updates.
You can update your name, address, beneficiary, or request a copy of your certificate by submitting a Service Change Request Form. Fax completed forms to 866-849-2974 or mail to Continental American Insurance Company, PO Box 84075, Columbus, GA 31993.
Download the state-specific claim form from aflac.com, complete it with supporting documentation, and fax to 877-442-3522 or mail to Aflac, 1932 Wynnton Road, Columbus, GA 31999.
Visit the Aflac Group Insurance FAQ page for additional support and resources: Aflac Group FAQ Page

Have more questions? Visit the Aflac Group Insurance FAQ page for additional resources.

For educational purposes only. Products, features, premiums, benefits, limitations, and availability may vary by carrier and state. This material is not a guarantee of coverage, savings, tax treatment, or future results and is not tax, legal, or accounting advice. Consult your tax and legal advisors.

Questions About Your Aflac Benefits?

Contact your Aflac representative for personalized assistance with your coverage.